Shipping & Returns
We aim to provide a smooth and reliable delivery experience. Below you’ll find all the details about our shipping process, delivery timelines, and return policy to help you shop with confidence.
Delivery Time
Estimated delivery timelines:
- Domestic Orders: 3–7 business days
- International Orders: 7–14 business days
Delivery times may vary depending on your location and courier partner.
Shipping Charges
- Free standard shipping may be available on eligible orders or promotions
- Shipping costs (if applicable) will be calculated and displayed at checkout before payment
Shipping Delays
While we strive to deliver on time, delays may occur due to:
- High order volumes
- Logistics or courier issues
- Weather or unforeseen circumstances
We appreciate your patience and understanding in such situations.
Order Tracking
Once your order is shipped, you will receive an email with tracking details so you can monitor your shipment in real time.
Processing Time
All orders are processed within 1–2 business days after confirmation. Orders are not shipped on weekends or public holidays.
Returns & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the conditions below.
Return Eligibility
You may request a return if:
- The request is made within [14–30 days] of delivery
- The product is unused and in original condition
- The product is returned in its original packaging with all accessories
Non-Returnable Conditions
Returns may not be accepted if:
- The product has been used, damaged, or altered
- The request is made after the return window
- The product is not in its original packaging
Return Process
To start a return:
- Contact our support team at info@skiniq.shop
- Provide your order number and reason for return
- Our team will review your request and share return instructions
Do not send products back without prior approval.
Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed to your original payment method
- Refunds typically take 5–10 business days to reflect, depending on your payment provider
Partial Refunds (If Applicable)
Partial refunds may be issued if:
- The product is returned in a condition different from original
- Certain components are missing
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide photos or videos of the issue
We will review and arrange a replacement or solution as quickly as possible.
Exchanges
We currently offer exchanges only for:
- Defective products
- Incorrect items received
For assistance, please contact our support team.
Order Cancellations
Orders can be canceled or modified only if they have not yet been processed or shipped.
If you need to cancel your order, please contact us immediately with your order details.
Need Help?
If you have any questions about shipping or returns, our support team is here to help.
Email: info@skiniq.shop
Response Time: 24–48 business hours